La Pooch is a one-on-one style (straight through grooming) and kennel free salon so on-time drop-off and pick-up are required!
We will give you a 15-30 minutes heads up text message or phone call notifying you your pup will be ready soon, we do require pet parents pick up at time of service completion and no longer than 15 minutes after to keep your baby from having a stress-free and safe experience, and to keep them out of contact with the other pooches coming into the salon. Late pick ups past 15 minutes late do incur a late pick up fee.
We send out a text message 2 days prior to your pup's spa appointment. We do ask for at least 48 hours notice if you must cancel or reschedule an appointment so that we are able to fill your spot. If you cancel after the 48 hour period a cancellation fee of 50% of your expected groom cost will apply. No shows to appointments will incur a fee of the full groom cost.
If you are more than 10 minutes late to your scheduled appointment we do have to cancel your appointment. The cancellation fee will apply. Prompt drop off is extremely important as all of our appointments are only scheduled for the time it takes to complete your specific pup's grooming. Late drop offs interfere with the schedule running properly, and can create unsafe situations with too many dogs in the salon at one time.